Privacy policy

Last Updated: October 2026

At SIMSAURA, we respect your privacy and are committed to protecting the personal information you provide to us.

Information We Collect

When you place an order, contact us, or interact with our website, we may collect information such as:

  • Name.
  • Billing and shipping address.
  • Phone number.
  • Email address.
  • Order details.
  • Payment-related information required to process your transaction.
  • Information you voluntarily provide when contacting customer support.

How We Use Your Information

We may use your information to:

  • Process and fulfil orders.
  • Arrange delivery.
  • Process payments.
  • Provide customer support.
  • Respond to enquiries.
  • Handle refunds, replacements, and cancellations.
  • Improve our products and services.
  • Prevent fraud and unauthorized transactions.
  • Communicate important information regarding your orders.

Payment Information

Payments may be processed through third-party payment providers.

SIMSAURA does not intentionally store complete card, banking, or other sensitive payment credentials unless required and lawfully permitted for the relevant service.

Payment information may be handled directly by the applicable payment provider according to its privacy and security practices.

Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better shopping experience.

Third-Party Services

We may use third-party services such as payment gateways, shipping/courier providers, analytics services, advertising platforms, and other service providers necessary to operate our business.

These third parties may process information according to their own policies.

Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Information

You may contact us regarding your personal information or questions about how your information is used.

Email: simsaura.official@gmail.com

Policy Changes

SIMSAURA may update this Privacy Policy from time to time. Any updated version will be published on this page.